Meeting/Event Information

SPEAKER TOPIC:  Call Time Out!  5 Steps to Successfully Referee the Barrage of Demands from Clients, Tenants & Vendors5 Steps to Successfully Referee the Barrage of Demands from Clients, Tenants &

Kellie Tollifson, MPM® RMP® is Executive Vice President and Co-Founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in Property Management as a landlord managing her own investment properties. After developing systems, processes, and industry leading service standards that answered needs in the marketplace for high quality, tech driven, and cost-effective property management, she and her team have grown T-Square Properties to over 600 single family rentals and 110 Homeowner Associations. 

Kellie will take you into the world of handling client demands, tenant requests, and vendor needs with confidence. We are called upon to make decisions all day long that affect our bottom line, customer service, and our attitudes. A simple five step process delivers the tools needed to improve profitability, customer service, and positive attitudes.  

• Define your reputation to control and mitigate conflict
• Five essential strategies to reduce the number of interruptions and demands on your time
• A proven step-by-step on-boarding process to elevate trust with new clients, vendors & tenants
• The power of non-verbal and intentional communication to maximize long term relationships and profitability
• Valuable takeaways - Tools & Checklists for easy implementation to increase efficiency and revenue right away

Learn how to referee the demands we are required to make each day with ease and come out a winner!

***For our members that missed this meeting, you can view the video/slides (to the right), as part of your membership benefits.