Wednesday, December 14th, 2022, 6:00 PM
Doors and cash bar open at 5:30 PM!
~ Cocktails ~ Casino Night ~ Dinner ~ Raffle ~

Benefiting Sunday Friends

*We request each company bring a $50 raffle item.*

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This two-day course will familiarize property managers with ways to grow and streamline their management businesses.

The two sessions are held online Wednesday, October 16th from 9:00 AM to 12:00 PM and Thursday, October 17th from 9:00 AM to 12:00 PM.

REGISTER HERE

Learning Objectives:

At the end of this course, you should be able to:

1. 1. Recognize the importance of understanding clients’ goals and objectives
   2. Identify owner, tenant, and vendor services that can be included in the property management business
   3. Develop tactics for managing client expectations
   4. Discuss the importance of tracking for profitability
   5. Evaluate the metrics currently used in your business and make a plan for improvement

Course Sections:

1. 1. Property Management as a Business Model
   2. Maximize Profitability with Services
   3. Dealing with Clients
   4. Metrics of Profitability

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Join us to hear property manager Chrysztyna Rowek speak about Property Management Pitfalls, Myths and Revelations! Chrysztyna always brings the fun and energy so don't miss what should certainly be a lively session!

September meeting sponsor is Bob Russell with A Clean Gutter 408-476-7100. Thank you Bob!

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Join us for breakfast to hear speaker David Bonaccorsi, partner with the law firm of Bernard, Balgley & Bonaccorsi.  He will be providing an update about The Tenant Protection Act of 2019 (AB 1482), as the moratorium still being relevant in a post AB 832 environment regarding RENT COLLECTION as a consumer debt for past rent due during the three phases of the pandemic under three different State bills that passed beginning in September, 2020.  Also, if any property managers manage in Alameda County, the eviction moratorium continues, so you won't want to miss this one!

August is also our backpack drive benefitting Sunday Friends! Bring your backpacks to the meeting and we'll deliver them to Sunday Friends. More info on backpacks below:

In order to make sure that your participants are purchasing an appropriate backpack for
the grade range tag they’ve selected, please encourage them to follow these guidelines.

FOR GRADES K - 2
Padded backpacks with pockets; colorful, characters,
current pop-culture references.
Size: 15”-16” in height.

FOR GRADES 3 - 5
Padded backpacks with pockets; colorful, patterned
backpacks without characters. Fun prints and patterns are
perfect for a 2-5 backpack.
Size: 16”-17” in height.

FOR GRADES 6 - 12
Padded backpacks with pockets and reinforced bottoms;
minimal patterns with less vibrant colors for grades 6-8
while solid, neutral colors are prefered by older students.
Size: 17”-19” in height.

***For our members that missed this meeting, you can view the video/slides (to the right), as part of your membership benefits.

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Come Join us for our Annual Charity BBQ, Benefiting Sunday Friends Charity!

BENEFITING SUNDAY FRIENDS
Sunday Friends empowers families to break the generational cycle of poverty by fostering positive development in children while educating and guiding parents to support their children's life success.

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SPEAKER TOPIC:  Call Time Out!  5 Steps to Successfully Referee the Barrage of Demands from Clients, Tenants & Vendors5 Steps to Successfully Referee the Barrage of Demands from Clients, Tenants &

Kellie Tollifson, MPM® RMP® is Executive Vice President and Co-Founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in Property Management as a landlord managing her own investment properties. After developing systems, processes, and industry leading service standards that answered needs in the marketplace for high quality, tech driven, and cost-effective property management, she and her team have grown T-Square Properties to over 600 single family rentals and 110 Homeowner Associations. 

Kellie will take you into the world of handling client demands, tenant requests, and vendor needs with confidence. We are called upon to make decisions all day long that affect our bottom line, customer service, and our attitudes. A simple five step process delivers the tools needed to improve profitability, customer service, and positive attitudes.  

• Define your reputation to control and mitigate conflict
• Five essential strategies to reduce the number of interruptions and demands on your time
• A proven step-by-step on-boarding process to elevate trust with new clients, vendors & tenants
• The power of non-verbal and intentional communication to maximize long term relationships and profitability
• Valuable takeaways - Tools & Checklists for easy implementation to increase efficiency and revenue right away

Learn how to referee the demands we are required to make each day with ease and come out a winner!

***For our members that missed this meeting, you can view the video/slides (to the right), as part of your membership benefits.

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Luis Alberto Espinoza is our speaker this month, and the Director of Dispute Resolution Programs at Project Sentinel; he oversees 17 staff members.  

Project Sentinel develops and promotes fairness and equality of housing opportunities for all persons and advocates for peaceful resolution of disputes by offering neutral counseling and dispute resolution services.

Their Dispute Resolution Programs provide information about tenants and landlords’ rights and responsibilities, counseling, and referrals.  They also provide mediation services to tenants and landlords.

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Our affiliates will answer questions in a panel-type discussion.  We couldn't do our job without our Affiliates, and we thank you for your support!  Check out all of our amazing affiliates HERE!

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Speaker Topic:  Avoiding the Common Pitfalls of Employing Resident Managers

• Daniel Craig
• [email protected]
• 509-944-0171

What drives success in a property management business?

Speaker Daniel Craig, CEO of ProfitCoach, is all about data-backed insight derived from the experience of Property Managers who have actually gone where you want to go, and achieved remarkab results.  He will provide validated advice--advice that has been vetted and proven based upon financial results.  

Profitability is driven by mindset, and Daniel can provide financial clarity to facilitate a significant transformation of thinking.  Move from making gut-basef decision making in a financial fog to making predictable forecasting.  Change from mediocrity to benchmark success to make every year your most profitable year ever!

***For our members that missed this meeting, you can view the video/slides (to the right), as part of your membership benefits.

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Speaker Topic:  Avoiding the Common Pitfalls of Employing Resident Managers

• Bob Preston, MPM®, RMP®, Southwest RVP®
• North County Property Group (CRMC®)
• [email protected]
• 858-792-5797 x100

Speaker Bob Preston is the Broker/Owner of North County Property Group in Del Mar, California. He is a NARPM® RMP®, MPM®, and his company has been awarded with the prestigious NARPM CRMC® designation. He is the Past President of the California State Chapter of NARPM, having served the state organization between 2020-2021. He is currently the NARPM Southwest Regional Vice President and serves on the NARPM National Board of Directors. 

Bob is a frequent speaker during breakouts at NARPM Conferences and is also the host of the highly rated Property Management Brainstorm podcast which can be found on Apple Podcasts, Google Podcasts, Stitcher, and Spotify. Following a highly successful career as a Silicon Valley technology executive, Bob has modeled his company culture from his own entrepreneurial experiences.

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